Troubleshooting

This page contains troubleshooting guides for known problems with TanvasTouch displays and software.  If your problem is not solved by these guides, please file a support ticket.

There Are No Textures On The TanvasTouch Display

If you are unable to feel haptics on your TanvasTouch display, try following these guides:

1. Calibrate the TanvasTouch Display
2. Confirm Touch Input
3. Capture and Send Diagnostic Data

The TanvasTouch Engine Is Not Starting

If the TanvasTouch Engine is not starting, its configuration data may have been corrupted.  Try following the Reset Engine Configuration Data guide.